When you call 603-664-2221, you are calling the heart of Factory Connection. We have a team of motorcycle enthusiasts and racers prepared to answer any of your questions about suspension. They are located in our NH facility where everything started and continues to be run from today.

The sales team is linked to each facility electronically. Any work order they create is available instantly in any facility. Information like status of suspension work, current turnaround time, inventory levels or previous customer history is available in real time.

We are available by phone:

Monday 8am - 8pm EST
Tuesday 8am - 8pm EST
Wednesday 8am - 8pm EST
Thursday 8am - 8pm EST
Friday 8am - 8pm EST
It could be that I am a control freak. I prefer to think that our company structure is built to offer the best customer service in our industry.

Because the sales team is located in the same office I am able to interact on a daily basis with them about riders and their suspension needs which is a very healthy thing. This would be harder to do if they were located in other facilities. Information gained from these calls and conversations is valuable. Factory Connection is quicker to utilize this data because the sales team and their office is the epicenter of where this activity happens.

The bottom line is this, calling Factory Connection means you are calling my team. This team consists of each and every person in any one of our facilities. As a team we have built a system to stay in constant contact with one another and very accessible to you, fellow motorcycle enthusiasts who are the reason we are here.


Staff Answering the phone
Marc Maynard
Factory Connections Marc Maynard
Office CA
Chris Olson
Factory Connections Chris Olson
Darrin Sorenson
Factory Connections Darrin Sorenson
Rider Support Manager
Tim Street
Factory Connections Tim Street
Customer Service
Nate True
Factory Connection Blank Thumb
Tom Wallace
Factory Connections Tom Wallace