All locations closed Monday July 1st to Friday July 5th

Factory Connection - Careers

Do you want to work in a fun and challenging environment while enjoying the motorcycle industry? Then Factory Connection is the place for YOU!

Factory Connection is a leader in the off-road motorcycle suspension industry. We are passionate about our sport and industry. Not only do we have a positive thinking team based culture; most of our staff race or/and ride off-road motorcycles. You will have the opportunity to train and work with some of the most dedicated, skilled and experienced suspension professionals in the industry. We pride ourselves on having opportunities in personal/professional growth and advancement within our company.

Service Writer PA


  • Check in daily delivery of suspension
  • Work with customers to discuss their suspension needs and record information onto a work order
  • Create cost estimates for work in the shop
  • Convey all necessary information regarding costs, parts and scope of work to customer
  • Order parts for jobs in process
  • Check in and put away parts
  • Invoice, collect payment and ship suspension

Requirements and Skills

  • Good communication and customer service skills
  • Basic computer skills
  • Excellent attention to detail


  • Health Insurance
  • Simple 408 retirement plan
  • Holiday time off
  • Paid time off
  • Discounts on parts

If this is something you, or somebody you know might be interested in please contact Terry Edgecomb via email