My focus and commitment is to provide all Factory Connection customers with the best suspension services possible.I have worked through many positions in the motorcycle industry, in doing so I recognize the importance of the staff that works for Factory Connection and what their individual qualities mean for each and every Factory Connection customer.
I still ride and occasionally race. I am at the track virtually every weekend at events ranging from Pro Supercross or Motocross, to Amateur Nationals, to different forms of Off-road disciplines; but what I enjoy most are the local races I get to do with my son Aaron and family in tow.
I am very hands on at Factory Connection; I review almost every workorder electronically as the suspension passes through our doors. I spend a lot of the year working in the shop and daily communicate with sales staff on customer comments and feed back.
I want to take some time to introduce you to my team. This team doesn’t consist of racers competing for championships. This team consists of a group of guys that are hard core motorcycle enthusiasts like you! The majority of staff at Factory Connection is made up of people that are either still racing on a regular basis or spent a good part of their life racing. Some of them were MX’ers, Some of them were Off-Road guys, most of them still ride and race today.
I recommend you call around and ask questions before deciding who you trust to work on your suspension. After doing your homework, I am confident that you will have the same confidence in this team as I do.
So take just a few minutes to meet my team!
Steve “Steve-o” Ross has been with Factory Connection since the end of 1999.
Steve-o has worked most of his life in the motorcycle industry and has a wealth of knowledge in suspension set up.
Nowadays Steve-o is not on the phone as much as he use to be as his role has changed to more of an administrive one. Most weekends your going to see Steve-o and his son at the local track racing themselves.
Tim Street has been my wingman at Factory Connection from day one.
In the beginning Tim and I worked side by side on customer suspension day in and day out, at times late into the night, it really was just the two of us.
Nowadays Tim is considered the shop manager nationwide!! He is communicating daily with the technicians in all our locations to help ensure the quality and consistency in the services we provide.
Mike Haist is known at Factory Connection as the “data guy”. As Director of R&D, Mike has a mission, using advanced bike mounted data acquisition along with the in-house suspension dyno that gather data on every possible aspect of suspension performance.
Have you ever wondered why anyone would learn advanced geometry and calculus? Mike has the answer: To make your suspension work better! Mike’s proprietary math formulas and data visualization methods can measure hundreds of data points in real time, replicate them on our state-of-the-art dyno, which ultimately is allowing him to create Revalve settings with a precision never before achieved in the Off-road suspension industry.
As Mike says, being able to “see” the data means faster development cycles, quicker customization, and more race wins. Just ask our recent winners in Motocross, Supercross, GNCC, and Arenacross, I truly believe Mike has taken Factory Connection to a whole new level.
Peter started with Factory Connection in 2000 as a shop technician, coming from a dealership service department background and a solid racing career Peter quickly became a lead technician at the New Hampshire headquarters. In 2003 Peter moved to California and spearheaded the opening of Factory Connection West.
Always involved with Factory Connections Honda Race Program in 2009 Peter transition to a testing and development roll within the GEICO Supercorss Motocross Team. In 2015 Peter moved back to New Hampshire to work full time in the Factory Connection R&D Department covering every area of testing and development both on the Dyno and in the field.
Jeremy started with Factory Connection in early 2011.
Jeremy has a strong motorcycle dealership parts department background; making him a natural fit for his position as Inventory Manager.
Jeremy’s duties at Factory Connection means he is responsible for inventory company wide. From dealing with venders and our distributors worldwide, to transferring inventory between Factory Connection locations Jeremy knows every part we have and where it is!
Tom Wallace join Factory Connection in early 2008.
I first met Tom in the mid 90’s when he was a mechanic for Robbie Reynard on a CR125. Tom has done nothing but work in the Dirt Bike Industry his whole life; traveling the world many times over with GP and US Factory Teams in several different roles from mechanic to Team Manager.
Tom now works on all our Marketing including this website, as well as working with all the riders Factory Connection sponsors.
FC-Mike has been with Factory Connection since 2002.
FC-Mike is well know in the North East having been around racing all his life.
In the winter months FC-Mike heads south to the tracks in Georgia and Florida.
With a complete inventory of parts on his truck FC-Mike is there to help, keep an eye on his schedule and meet up with him sometime to get technical support trackside.
When you call Factory Connection our Sales and Technical Support Team are here for you. This group can help you with any questions you have about Factory Connection, the services we provide and most importantly technical support with your Factory Connection Suspension.
These 4 guys each have an extensive background in the dirt bike industry and work closely with myself and the other members of the R&D Department to stay current on the ever evolving suspension components. Its very important to me that I can hear and see them when they are on the phone, and that is why I want the calls coming to our New Hampshire location for both sales and technical support.
Rich spends a lot of time test riding all bikes and helping with the development of settings. Rich typically rides the OEM bikes stock and provides the initial feed back on how bikes perform stock, known as “Rich’s Riding Notes”. Jay and Billy also accomplished riders help with testing our Revalve settings and other parts we develop inhouse. Zak is heavily involved within R&D spending more than 50% of his time in the field, you will see Zak at all the GNCC events providing trackside support.
Shop Manager / Fork Tech
Shop Manager / Shock Tech
Shop Manager / Fork Tech