Why do so
many suspension shops call us for parts and technical information?
Because there is a difference between Factory Connection and
other suspension companies.
Our wealth
of knowledge, from real world testing, in-house spec projects,
are unparalleled in the industry.
Our dedication and commitment to excellence, reinforces our
mission in providing the best suspension products and customer/technical
service to all of our customers. Factory Connection offers more
combined years of suspension experience than any other company
in North America.
Meet our
Staff! At Factory Connection our goal is to develop long term
relationships with our customers. We strive to provide the most
personal and complete customer / technical service to all of
our customers. We hope that the pictures and descriptions of
our team members whom you most likely will be in contact with,
will make you feel very comfortable when speaking with us.
If you have
any questions, comments or feedback regarding our products and
services; please call us.
Don’t
be shy, if you have any questions on our products or your suspension
we have tuned; Call our customer service / technical support
line.
Steve
Ross – General Manager
The former Expert Road Racer turned Motocross racer has
been in the motorcycle industry all his life. Steve brought
more than 9 years of dealership experience, and 12 years
of racing with him when he joined Factory Connection over
7years ago. He has diverse management / business experience
and customer service background. The Vet Amateur rider enjoys
riding, racing and going to the races with his wife and
3 children. If you have questions/comments regarding new
business, marketing, purchasing, rider support or customer
satisfaction Steve welcomes your call. |
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Terry
Edgecomb – Distribution/Manufacturing Manager
The former road racer and fast local motocross racer has
been involved in motorcycles his entire life. Terry has
held virtually every position within a multi-line dealership.
In addition, he owned his own business providing the best
trackside support at all New England MX races. His technical
expertise and vast industry knowledge make him a key player
within Factory Connection. Terry has a wife, 2 children
and enjoys training on his road bicycle. |
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Chris
Lyons - Sales Representative
Chris came to Factory Connection with more than 3 years
of parts department experience at a multi-line dealership.
He has road raced and currently is a local motocross racer.
Chris has been with Factory Connection for over 4 years.
He plays a key role in parts administration, customer service
and technical support. You will see him at most of the National
Amateur events like LL’s and Mini O’s. Chris
treats his customers with outstanding personal attention
which is evident by his loyal customer base. |
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Billy Sjoblom - Sales Representative
Brad Knight- Sales Representative
Brandon Munroe - Sales Representative
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coming Soon |
Tim
Street - Shop Manager
A former New England Expert motocross racer, Tim has been
with Factory Connection since 1992. His wealth of experience
and knowledge of suspension components is rivaled by very
few. His expertise in fork tuning, testing and development
of suspension settings for customers, support riders and
race team is invaluable. Tim’s troubleshooting, technical
support and customer commitment, help Factory Connection
lead the industry in customer satisfaction. Tim still rides
and is married with 1 son. |
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Mike
Carnelli - Trackside Technician
Mike was hired by Factory Connection as a dedicated trackside
technician 5 years ago. Mike has more than 9 years experience
in the suspension industry. His ability to listen to rider
feedback, assess their needs and make adjustments to fine
tune suspension is his strength. Always at the track where
he likes it best, you will find Mike at most New England
races in Spring, MTF and Florida in Winter and traveling
to Lake Whitney, LL’s and Mini O’s throughout
the year. |
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Peter Paige - FC West Manager
Peter has been with Factory Connection for over 6 years.
He was instrumental in opening our Corona California facility.
Peter’s dedication, commitment to excellence and
technical skills have been a valuable asset to the Factory
Connection team. Peter was top Amateur rider in New England
before he left for California. He still rides virtually
every week to stay in shape and test. If Pete is building
a race shock for Mike LaRocco or building your shock;
you can be certain the same care and effort is put forth.
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Satoru
Tanno - R&D Engineer
Satoru was hired by Factory Connection in the Fall of 2005.
He brings over 25 years of experience in the suspension
industry to Factory Connection. Satoru worked for Showa
of Japan and America as Race Team technician, R&D Manager
and Senior Manager. His wealth of knowledge and experience
working with virtually all of the best factory riders in
the 80’s and 90’s to present time has helped
him become one of the most respected people in our industry.
Satoru’s background in suspension theory, new product
development and spring design will lead Factory Connection
to new levels of suspension performance. |
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| Mark
Rodgers – FC West Sales Manager
Mark comes to Factory Connection with over 10 years of
experience in sales and marketing. New business development
with dealers and distributors is one of his many strengths.
From within the motorcycle industry he has been involved
with all aspects of business from sales, marketing, racing,
Research & Development, distribution and management.
Mark has also managed championship winning Qranc USA Downhill
Mountain bike teams as well as turning pro at 18 and racing
himself.
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Following
Photos by:
Kate Kulacz |
Craig
"Zak" Morgridge
Shock Technician /
Off-Road Testing Coordinator (FC East) |
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Tim
Lingle
Shock Technician (FC
East) |
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Justin
Sawyer
Shock Technician (FC East) |
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Sergio
Barata
Fork Technician (FC East) |
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Alex
Munroe
Fork Technician (FC East) |
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Sherry
Ferioli
Administrative
/
Distributor Coordinator (FC
East) |
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Steve
Willard
Shipping / Receiving (FC East) |
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Following
Photos by:
Steve
Bruhn |
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Sean Serratelli
Fork Technician (FC West) |
Jake
Doyle
Suspension Technician /
Trackside Support (FC West) |
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Eric
Ambrosi
Shock Technician (FC West) |
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