The following instructions should give you a guideline for sending your suspension to be worked on.

Ground 1-5 days based on location. Also 3, 2, and 1 day Shipping available.

Rider Information Form for FC East/West Interactive Form Standard Form

* When shipping suspension we generally recommend using, UPS, Fed Ex, or DHL.*

If you do not have a package to send your forks & shock in... here are some options!

a) Gun case works great!  

b) Go to your local hardware store and get a 4 foot florescent light box, shovel/rake/broom box .

c) U-haul and Ryder have large boxes as well.

d) Call Factory Connection 866-220-1151

Note:  IF you have Push Button Air Bleeders installed in your fork caps...  95% of the time they leak during shipping. PLEASE remove and re-install stock screws w/ orings.

1. Mark your individual parts with your name.
2. Bubble Wrap everything and tape everything! We can not stress this enough, protect your investment!
3. Insure your suspension parts for at least $2500 when shipping. ($1500 forks / $1000 shock)
4. Print our new Rider Information Forms for FC East/West (PDF)
5. Tell us how to return ship it to you, we normally ship ground service via UPS , for about $15-35 each direction depending on the destination. However, we can ship via Federal Express or by Parcel Post.           
6. Factory Connection wants to make shipping of your components as easy and cost effective as possible. IF you don't have a relatively easy and cost effective manner in which to ship your components. Give us a call and we'll get you a quote for a pick up at your business or residence. Due to the amount of packages we ship, Factory Connection's shipping pricing is generally less than your standard shipping location. Call our shipping and receiving department 603-664-2221
   
7. We accept Visa, Mastercard and COD.